Refund Policy

At tvboxdirect, we are fully committed to delivering a high-quality IPTV service at the most affordable rates. If, for any reason, you feel that our service does not meet your expectations or falls short of the standard of excellence you deserve, we offer a straightforward 100% money-back guarantee within the first 24 hours of your purchase.

How to Request a Refund:

If our service does not meet your expectations within the first 24 hours, you can request a full refund by following a few simple steps.

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Post 24-Hour Money-Back Guarantee:

If you encounter an issue after the 24-hour refund period, we will still work with you to resolve the problem. If the issue cannot be fixed, we will charge you only for the period you used the IPTV service, and refund the remaining amount.

Example:

Suppose you purchase a 12-month subscription for 65 euros but only use the IPTV service for 3 months before facing an issue. If we are unable to resolve the problem, we will charge you 24 euros for the 3 months of usage and refund the remaining 41 euros.

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Support and Assistance:

We aim to ensure a smooth and enjoyable experience for all our customers. If you encounter any difficulties or challenges, don’t hesitate to reach out to us. Our team is here to provide comprehensive support, assisting you with setup, installation, and any issues you might face.